What we did:
- On March 5th, we became increasingly concerned about COVID-19, which led us to purchase cancellation for any reason insurance through Travel Insured International for all students.
- When schools cancelled their trips, we were able to refund them all except their non-refundable deposit. Parents were then able to file a claim to receive back 75% of their deposit. This means that after filing a claim, parents lost no more than $70.
As a small business, we are especially proud of the total refund that parents received and how we were able to manage this unprecedented situation.